General Terms and Conditions for Custom Orders
The following terms apply to all individual/custom orders fulfilled by FIT-NET WORK Sp. z o.o., based in Zarzecze (hereinafter referred to as the “Contractor”). Placing an order constitutes acceptance of these terms.
1. Subject of the Order
The Contractor produces custom-made gymnastics costumes according to the quantity, design, size, and specifications agreed upon with the client (hereinafter referred to as the “Client”).
To ensure proper execution, the Client is required to provide full and accurate information, including design preferences, measurements, and any additional necessary details.
2. Delivery Time
The delivery time is agreed individually.
In case of a high volume of orders, material shortages, or other factors beyond the Contractor’s control, the delivery time may be extended by up to 3 weeks.
If the Client fails to provide required information or does not pay the deposit, the delivery time will be postponed accordingly.
3. Delivery and Revisions
The order is delivered either at the Contractor’s registered office or by shipping.
The Client has 7 days from the date of receipt to submit comments regarding compliance with the order.
If the comments are justified, the Contractor will make the necessary corrections at no additional cost.
Any further changes or revisions outside the original agreement will be treated as a new order.
4. Pricing and Payment
Each order is individually priced.
A 30% deposit is required to begin production.
The remaining amount is due upon order completion and prior to final delivery.
In case of a significant increase in material costs, the Contractor reserves the right to adjust the price (after consultation with the Client).
Payments should be made via bank transfer to the account provided by the Contractor.
5. Returns and Liability
All products are custom-made and therefore non-refundable.
The Contractor is not liable for damage resulting from improper use, such as wearing by someone with incorrect measurements, machine drying, or incorrect washing.
If there are serious production errors, the Contractor’s liability is limited to correcting or re-making the product.
6. Cancellation of the Order
The Contractor has the right to cancel the order if:
The Client does not pay the deposit despite receiving a written reminder;
The Client refuses to cooperate or collect the product without valid reason.
The Client may cancel the order if the Contractor fails to begin production within 14 days of the agreed start date and ignores written reminders.
7. Force Majeure
The Contractor shall not be held liable for delays or non-performance due to reasons beyond their control, including natural disasters, war, riots, strikes, material shortages, or changes in legal regulations.
8. Dispute Resolution
Any disputes that cannot be resolved amicably will be submitted to the competent court with jurisdiction over the Contractor’s registered office.
9. Final Provisions
These terms apply to all Clients placing custom orders.
Matters not regulated herein are governed by the provisions of the Polish Civil Code.
These terms may be updated and are published on the Contractor’s website.